Support

Help with Widen for iPhone Duo

Get in touch

Questions, problems, a site that doesn’t look right: email

widen@challis.com.au

It helps to include the page’s address, which way up the phone was, and what you expected to see. A screenshot is even better. You’ll get a reply from a person, usually within a couple of days.

Before you write

• Nothing changes at all? In Settings › Apps › Safari › Extensions › Widen, check that Allow Extension is on and All Websites is set to Allow. Then reload the page.
• Widen’s panel says it can’t see the page? Safari hasn’t given it access to that site. Allow it as above, or from the puzzle-piece icon in Safari’s page menu.
• One site stays narrow? It probably has a desktop layout. Open Widen’s panel on that site, set it to Pictures or All, and tick Widen its desktop layout too.
• A site looks wrong when widened? Set that site to Off for now, and please tell us which one.
• Only works one way up? Check the Portrait / Landscape selector in Widen’s panel.
• Bought it on another Duo? Open the Widen app on that Duo and restore your purchase. Use the same Apple Account.

Refunds

Apple handles App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.

More answers are in the FAQ, and the privacy policy explains what Widen does (and doesn’t do) with your data.